At TULCO, we understand that plans can change and unexpected circumstances can arise. In order to accommodate our valued customers, we have established the following refund policy:

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If you cancel your reservation 72 hours prior to the start of your activity, you will be eligible for a 90% refund of your reservation total. Please note that processing fees are non-refundable.

In the event that the activity host cancels due to extreme weather, you will have the option to reschedule your activity for a future date at no additional cost, or receive a 90% refund of your reservation total.

If the host cancels your reservation for any other reason, you will be entitled to a full refund of your reservation total, and the host will be penalized accordingly.

All refund requests will be processed within 10 business days of the date of cancellation.
We appreciate your understanding and cooperation in adhering to this policy.